The following is a list of commonly asked questions that should be directed to the Office for Civil Rights:
Included on this site are the Privacy Rule, Frequently Asked Questions and directions on how to file a HIPAA complaint. All such questions should be directed to the Office for Civil Rights HIPAA Website:, or contact them at 1-86 or 1-80. Our Agency, including our Medicaid Area Offices, does not have the authority to advise non-AHCA personnel on any HIPAA related issues. If you need to change/update your address on file, you must contact the Department of Children and Families.
Request to Receive Confidential Communications at an Alternative Location Forms: Complete and submit this form to request the Agency send your health information to a location other than your address on file. Restriction Request Forms: Complete and submit this form to restrict with whom the Agency shares your health information. Accounting of Disclosures Forms: Complete and submit this form to see who the Agency has shared your health information with for purposes other than treatment, payment, or health care operations. 
Authorization Forms: Complete and submit this form to allow someone else access to your health information. Access Forms: Complete and submit this form to request copies of your or your child’s health information. The following forms are available to assist you with requesting your health information maintained by the agency and to exercise your rights provided by HIPAA. For a detailed description of your rights, as well as information on how Medicaid may use your Protected Health Information (PHI), please see The Agency for Health Care Administration Notice of Privacy Practices. If you are a Medicaid recipient, the HIPAA Compliance Office can assist you or your authorized representative in obtaining your Medicaid claims information and in exercising your rights under HIPAA. In order to avoid delays due to improper TPL records requests, please only request paid claim(s) data/records. NOTE: The Medicaid TPL vendor will only produce paid claim(s) related data. 
MEDICAID THIRD PARTY LIABILITY (TPL) REQUESTS: If you are an Attorney representing a Medicaid recipient needing to substantiate Medicaid’s lien relating to a tort or casualty accident/incident or Medicaid’s claim against the estate or against a trust account or annuity pursuant to Sections 409.901, 409.910, 409.9101 and 733.2121(3)(d), Florida Statutes, please click on this website and select the appropriate form.
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